To cut a long story short, this ‘hiccup’ took almost 24 hours to sort out.  However, the duty manager, Korey, made a lot of effort to sort things out to my satisfaction.  And when they had been, he sent a note apologising for the inconvenience up to my room with a cheese plate.

The result is one happy visitor.

So, Korey from the Crowne Plaza Hotel on 28th Street in Grand Rapids, you are a great example of providing good customer service.  I hope the hotel appreciates you!